Disclosure: Use Forever Living is an independent affiliate, not the manufacturer. Links to Forever Living’s official US store on this page are affiliate links, and I may earn a commission if you order through them. Orders are placed and paid for on Forever Living’s checkout. About the author
Forever Living’s US store shows shipping options and costs at checkout. Delivery times and carriers are not published on a policy page that this guide could verify, so it does not quote timeframes. What it does give you is a practical way to track an order, a short list of what to do if something looks wrong, and the official contact details.
If this happens, do this
| Situation | What to do |
|---|---|
| You have not received an order confirmation | Check spam and promotions folders, and confirm you used the email address you expected. If it is not there, contact Forever customer care with the payment details. |
| You want to follow your package | Open the shipping email from Forever and use the tracking link or number it gives. The carrier is named there. |
| Tracking has not moved | Wait a little, since carriers update in batches, and then contact customer care with your order number. |
| Tracking says delivered, but nothing arrived | Check around the delivery address and with household members or neighbors, then contact customer care. |
| You entered the wrong address | Contact customer care as soon as possible. Whether the address can be changed is their decision. |
| The item arrived damaged or wrong | Contact customer care, and see how to return a Forever Living product. |
Have this ready before you contact them
- Order number — from the confirmation email.
- Email address — the one used at checkout.
- Tracking number — from the shipping email, if you have one.
- Photos — if the item or box is damaged.
Forever Living customer care (US)
- Phone — 1-888-440-ALOE (2563)
- Email — [email protected]
- Hours — Monday to Friday 8:00am to 5:30pm, Saturday 9:00am to 1:00pm, Sunday closed. Times are Arizona time (Mountain Standard Time all year).
Source: Forever Living FAQs page, checked on 2026-10-23.
Where this fits in the order process
You place orders on Forever’s own store, not on this site. The steps from choosing products to checkout are in how ordering works. For the discount program, see Preferred Customer. This guide is for US orders; readers in other countries can start from the international page.
Frequently asked questions
How long will my order take?
The store shows shipping options at checkout. This guide does not state delivery times because no official timeframe could be verified.
Who ships the order?
Forever Living, through its store. This site does not ship or take payment.
