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The terms below come from Forever Living’s own Product Return Policy, not from this site. This page restates them in plain language and shows how to start a return for an order placed on Forever’s US store.
The policy in brief
| Question | Forever’s policy |
|---|---|
| How long do I have? | Thirty (30) days from the date of purchase. |
| Who is covered? | Retail and Preferred Customers are guaranteed 100% product satisfaction. |
| What can I get? | A new replacement for a defective product, or cancel the purchase, return the product and obtain a full refund of the purchase price, excluding shipping. |
| What do I need? | Proper notice, proof of purchase and timely return of the product, given to the source of purchase. |
| Any limits? | Forever reserves the right to reject repetitive returns. Local law can modify the periods. |
Source: Forever Living Product Return Policy, read on 2026-10-23. Check it for the current wording.
How to start a return
- Check the date. Count 30 days from the date of purchase, not delivery.
- Find your proof of purchase. This is your order confirmation email.
- Contact the source of purchase. If you ordered on Forever’s US store, that is Forever customer care: 1-888-440-ALOE (2563) or [email protected], Monday to Friday 8:00am to 5:30pm and Saturday 9:00am to 1:00pm Arizona time.
- Say what you want. A replacement for a defective product, or a refund.
- Follow their return instructions. The policy does not publish a return address or label process, so use what customer care tells you.
- Return promptly. The policy asks for timely return.
What this guide cannot tell you
- Refund timing — the policy does not state how long a refund takes.
- Who pays return shipping — the policy says the refund excludes shipping, and does not set out label rules.
- Opened products — the policy does not list a condition for opened items.
For those points, ask customer care before you ship anything.
Frequently asked questions
Does the 30 days start at purchase or delivery?
The policy says 30 days from the date of purchase.
Does the refund include shipping?
No. The policy says a full refund of the purchase price, excluding shipping.
Does this apply to Preferred Customers?
Yes, the policy names Retail and Preferred Customers. See the Preferred Customer guide.
